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CASTATUS CRISIS MANAGER

Crisis Management Software

Sending the alert is only the start. Castatus helps you find out who is safe, answer every reply and help request from one live Inbox, and keep your team working together until the crisis is over.

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Crisis management team reviewing an incident

Before, during and after a crisis

Crisis Manager is a crisis management system that covers the whole incident, not just the first message.

BEFORE

Write your messages ahead of time, keep plans and evacuation maps in the Document Library, and keep contact lists current.

DURING

Send the alert, see who is safe, and work every help request, incident report and reply from one live Inbox.

AFTER

Review each cast report and export conversations to PDF for your after-action review.

One live Inbox for the whole response

When something serious happens, people have questions and they reply. Help requests, incident reports, chats and text replies all land in the Crisis Manager Inbox, next to each person's last SAFESTATUS® update and last known location.

Several admins can work the Inbox at once. Everyone sees who is talking with each person and who closed each request.
The oldest messages come first, so nobody gets lost at the bottom of the list.
Messages are color-coded, so you can tell at a glance which ones have been answered.
Group chat and group text let you answer several people at the same time.
See one person or everyone on a map.
New messages and actions show up live, with no page refresh.
Admins can get a text or mobile push when a new help request or incident comes in.
Crisis Manager Inbox showing SAFESTATUS totals, communications with the Analyze With CASTA button, and contacts with their last known location
Crisis Manager dashboard on a desktop monitor

Know who still needs help

See who is Safe, who is Not Safe and who you haven't heard from yet. Look at all your contacts, or only the people you sent a cast to. Every incoming and outgoing message can be viewed by channel and by contact.

When an employee requests help or signals duress during a SafeSignal all-clear, the admins who receive it can turn on Critical Alerts, so the alert sounds even on silent or Do Not Disturb.

Get to the top priorities first

CASTA, Castatus AI: during a busy incident, dozens of people may be writing in at once. CASTA reads all the open two-way conversations and groups them into the three things people are talking about most. You see what matters first, and you can answer everyone with the same concern or question in one reply. Meet CASTA.

Translation: if a message isn't in English, translate it with one click. Answer in English and your reply is translated back into the employee's language before it's sent. CASTA translates from more than 130 languages.

Analyze with CASTA screen grouping open conversations into three topics

Built for real incidents

Emergencies don't always come one at a time, and the people running them aren't always at a desk.

Several incidents at once

Manage more than one event at the same time, such as an earthquake that also causes a gas leak, and move between them quickly.

Live event feeds

Your moderators can edit, delete or approve posts before they appear in a live event feed.

Web and mobile

Run the response from the web platform, or use the Crisis Manager mobile app to get notifications and launch casts when you're away from your desk.

Get ready before anything happens

The time to prepare is before the phone starts ringing. Set things up once and they're ready when you need them.

Templates. Write emergency and routine messages ahead of time and send them in a few taps.
Plans in their hands. Keep response plans and evacuation maps in the Document Library, and attach them to a cast so staff have them on their phone when they need them. Each document goes only to the people who need it, based on their role.
Current contacts. Keep employee details up to date with a daily sync from Active Directory, or a daily CSV import over SFTP. See integrations.

ALERTS THAT START BEFORE YOU DO

Weather & Hazard Alerts

Weather & Hazard Alerts watch national feeds, including the National Weather Service, NOAA, USGS and FEMA. Threats are matched by county and ZIP code to the locations you've set up in your Castatus account, so the alert tells you which of your sites are affected, not just that a storm is coming.

That's especially useful for banks, credit unions and any business with many branches. You can message the people at the affected locations from the same alert.

Castatus never sends to your people on its own. You decide.

A record you can learn from

Every cast has its own report showing how people responded, including the results of any poll or form you included. You can also export a full Inbox conversation as a PDF for your after-action review.

Part of Castatus Cloud. See plans and pricing

FAQ

Common questions

Crisis management software helps an organization alert its people during an emergency, find out who is safe, and coordinate the response until it's over. Castatus Crisis Manager does this with alerts on several channels, the SAFESTATUS® mobile app for all employees, and a live Inbox for every reply and help request.
At a minimum, a way to alert everyone on several channels at once, a way for people to say whether they're safe, one place for your team to answer replies and help requests, and a record you can review afterward. Castatus Crisis Manager includes all four, along with message templates, a Document Library for your plans, and Weather & Hazard Alerts.
Mass notification is sending the alert. Crisis management is everything after it: tracking who is safe, answering help requests, coordinating your team and keeping a record. Castatus Crisis Manager does both.
Yes. Several admins can work the Inbox at the same time. Everyone can see who is talking with each person and who closed each request.
Yes. Castatus was built to handle several events at once, such as an earthquake that also causes a gas leak, and you can move between them quickly.
Translate the message into English with one click. When you answer in English, your reply is translated back into the employee's language before it's sent. CASTA translates from more than 130 languages.
Yes. When an employee requests help or signals duress during a SafeSignal all-clear, the administrators who receive it can turn on Critical Alerts, so the alert sounds even on silent or Do Not Disturb.
Yes. Every cast has its own report, including poll and form results, and you can export a full Inbox conversation as a PDF.

Let us show you what Castatus can do for your business.

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